Companies must provide technical documentation along with the products they sell. Correct and efficient technical documentation is extremely important as it enables users to make correct use of a product, whether it’s a machine, an electronic device or a software application. A solid documentation process decreases the number of support cases, bad online reviews and unhappy clients.
Technical documentation can be published into various output formats, from traditional PDF to online help pages and even video.
C-Jay International specializes in the DITA standard. In this XML data model, content is organized in reusable blocks, which enables very efficient content reuse. Other assets of the DITA mechanism are translation-friendliness, specialization, metadata and smooth version management when DITA content is managed in a CCMS (Component Content Management System).